mystery shopping
Revolve your world around the Customer and more customers will revolve around You.
In our world of rapid change, the need for reliable information to make confident decisions has never been greater. Kosmos Konnect Marketing a Mystery Shopping Company, headquartered in Dubai, UAE, with over 7 years of experience as Shoppers, assists companies to measure the quality of service, compliance with regulation, or to audit the products and services available. We successfully provide complete mystery shopping services to leading companies across a wide range of industries. We aid businesses large and small improve customer and employee experiences and in turn, their brand reputation. Our solutions drive repeat business, loyalty and sales, while turning customers into brand advocates.
Wherever you are in the world, in whatever industry, you can rely on our international teams of experts to provide specialized solutions to make your business faster, simpler and more efficient.
We pride ourselves on continually leading and changing the landscape of our industry with proven and innovative mystery shopping, intercept interviewing, compliance auditing, and customer satisfaction surveys. We offer a customized mystery shopping service, tailored to your exact needs and flexible to meet all budgets.
Working with a variety of businesses in a wide range of industries, we dedicate our team and resources to ensure you feel valued and supported. Our mystery shopping programmes are devised to help you improve your level of customer satisfaction, gain repeat custom and of course help you to increase your profits.Our experience and expertise ensure we, understand operations, technology and research. We know what it takes to manage a successful customer-experience program.
Our Services
Measure – Analyze - Progress
Your customers are your most important asset, and measuring, managing and improving their experience is vital. We offers your organization innovative methods and strategies for creating the very best client experiences. To succeed in an increasingly crowded and competitive global marketplace, businesses cannot afford to have a gap between the promise of quality and delivery. We will assist you deliver world class service excellence through customer experience measurement, analysis and improvement. Together, we will develop a program that makes it possible for you to achieve your set goals.
We design and optimize mystery shopping programs that will increase the long-term impact on your enterprise. We measure the proper customer journey and the right channel(s), to drive improvements throughout your business. This will also drive more impactful results and help create true behavior change across your organization. Through Mystery Shopping, our Client’s gather the insights needed to drive effective change within your business in order to delight customers at every location and customer touchpoint. Our state of the art reporting system is available online 24/7 ensuring you monitor the pulse of your business every step of the way and at all times.
- Measure levels of standards and pin point customer service weakness areas
- Enhance employees sales ability and increase sales figures
- Identify focused customer service training needs
- Monitor employee compliance with policy and procedures
- Enforce employee integrity
- Improve customer retention by keeping customers satisfied all the times
- Compliment staff incentive programs
- Help spot problems early enough
- Help create consistency at national level
- Help keep track and benchmark again competitors and previous performance.
